Refund Policy
Refund Policy
Refund Policy
Last updated: 25 August 2026
1. Overview
At ATPL Care (operated by Arrowmind Trading Private Limited), we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which you may request a return, replacement, or refund for products purchased from https://www.atpl-care.com.
Please read this policy carefully before placing an order. By placing an order, you agree to the terms of this Refund Policy.
2. Eligibility for Returns and Refunds
You may request a return or refund in the following cases:
• The product received is damaged, defective, or not as described
• You received the wrong product
• The product is missing parts or accessories (where applicable)
To be eligible:
• The request must be made within 7 days from the date of delivery
• The product must be unused, unopened (where sealed), and in its original packaging with all tags, labels, and accessories intact
• You must provide proof of purchase (order number / invoice)
3. Non-Returnable / Non-Refundable Items
Due to the nature of medical and healthcare products, the following items are generally not eligible for return or refund once delivered (except in cases of damage or wrong product):
• Sterile products and items that come in sealed packaging for hygiene/safety reasons
• Opened or used medical devices and consumables
• Products that have been installed, used, or altered
• Clearance / sale / heavily discounted items (unless defective)
• Digital products or downloadable content (if any)
We reserve the right to reject return requests that do not meet the eligibility criteria.
4. How to Request a Return or Refund
To initiate a return or refund:
1 Contact us within 7 days of delivery at the email or phone number given below.
2 Provide your Order Number, product details, and reason for the return (along with clear photos/videos if the product is damaged or defective).
3 Our team will review your request and guide you on the next steps (approval, return shipping instructions, etc.).
Please do not ship any product back without prior approval from us.
5. Return Shipping
• If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost or arrange pickup where possible.
• If the return is for any other approved reason, the customer may be responsible for the return shipping charges.
• Products must be securely packed to avoid damage during return transit.
6. Inspection and Refund Process
Once we receive the returned product:
• We will inspect it to confirm it meets the return conditions.
• If approved, the refund will be processed to the original payment method within 7–10 business days after inspection.
• You will be notified by email once the refund has been initiated.
Please note that the time taken for the refund to reflect in your account depends on your bank or payment provider.
7. Order Cancellations
• You may cancel an order before it is shipped by contacting us as soon as possible.
• Once the order has been shipped, cancellation is generally not possible, and the return process will apply instead.
• If payment has already been made for a cancelled order (before shipping), a full refund will be issued.
8. Replacements
In case of damaged, defective, or wrong products, we may offer a replacement (subject to stock availability) instead of a refund, at our discretion or as preferred by you.
9. Late or Missing Refunds
If you have not received your refund within the stated timeline:
• First check your bank account / payment method statement
• Contact your bank or payment provider
• If the issue is still not resolved, contact us with your order details and we will assist you
10. Contact Us
For any questions or to request a return/refund, please contact:
Arrowmind Trading Private Limited (ATPL Care)
Email: arrowmindtrading@gmail.com
Phone: +91 8373933368
Address: Ground Floor, S-129, Shop No. 1, Patparganj Road, Pandav Nagar, New Delhi, Delhi, India
We aim to respond to all refund and return requests promptly and fairly.